Q. What is Text Banking?
A. Text Banking is twofold. It includes Text Alerts and it includes Two-Way Text Banking. Both allow you to keep tabs on your accounts without having to log in to online or mobile banking.
Q. Where can I view the Terms and Conditions for Text Banking?
A. You can view the Terms and Conditions for Text Banking by visiting online.ksstate.bank/login and selecting Terms & Conditions. This will open KS StateBank’s Online Banking Service Agreement, which contains all applicable Online Banking agreements, including the Text Banking Agreement that governs your use of the Text Banking service.
We encourage you to review the Online Banking Service Agreement before enrolling in Text Banking or any additional services available through Online Banking to ensure you understand the applicable terms, conditions, and disclosures.
Q. Who is eligible for Text Banking?
A. All consumer clients are eligible to use Text Banking. Anyone can have Two-Way Text Banking, even if they don’t have YOUBanking, our online or mobile banking solution. However, Text Alerts are only eligible to enroll in and manage through YOUBanking.
Q. Is there a fee to use this service?
A. No, KS StateBank does not charge a fee for Text Banking. Some mobile carriers charge a fee for texting, so please contact your mobile provider regarding possible text messaging fees.
Q. Is Text Banking safe?
A. Yes. Text banking is safe when used through KS StateBank's authorized service. Security features help protect your information, but you should never share passwords, PINs, or verification codes by text and should always be alert for fraudulent messages.
Q. Will the text messages sent to my device contain any identifying information?
A. No, the text messages you receive will only contain the last four digits of your account number. As with mobile banking and online banking, you also have the option to create nicknames for all your accounts.
Q. How do I enroll in Two-Way Text Banking?
A. It’s easy! You can enroll in Two-Way Text Banking using YOUBanking, our online and mobile banking solution. Simply log in and click on “Text Banking & Alerts” from the main menu. The “Overview” explains the different commands you will be able to text.
Click on “Text Banking” to manage your Two-Way Text Banking. From here you can enable accounts and mobile phone numbers you wish to enroll in Two-Way Text Banking. You can even create a nickname that will be referenced for text messages instead of the last for digits of your account number. Once you make your selection or update nicknames, click save. If you enroll or make changes, you will receive a pop-up message in YOUBanking and a text message to the number you enabled with confirmation that you have successfully enabled Two-Way Text Banking.
If you don’t use YOUBanking, you can still sign up for Two-Way Text Banking by stopping by a branch or by calling Client Care and we can help get you enrolled. We will ask for the mobile number you wish to use and will activate your device for you. Once enrolled, you can start using Two-Way Text Banking immediately.
Q. How do I enroll in Text Alerts?
A. You can enroll to receive Text Alerts using YOUBanking. Simply log in and click on “Text Banking & Alerts” from the main menu. Click on “Alerts” and toggle on the option to “Enroll in Text Banking alerts?” then click submit. You will receive a pop-up message in YOUBanking confirming that you have successfully enrolled.
A. You can enroll to receive Text Alerts using YOUBanking. Simply log in and click on “Text Banking & Alerts” from the main menu. Click on “Alerts” and toggle on the option to “Enroll in Text Banking alerts?” then click submit. You will receive a pop-up message in YOUBanking confirming that you have successfully enrolled.
Once you are redirected to Manage Alerts, use the drop-down list to select the account you wish to add an alert to and click “+ Add Alert”. You will be able to add alerts for daily balance, monthly balance, threshold balance (balance above/below), and transaction alerts. You will also be able to customize the alerts to the time of day and which contact number and email you would like the alert to be delivered to.
Q. How is Text Banking different from Mobile Banking?
A. Text Banking allows you to receive instant information and alerts regarding your accounts and transactions or purchases made from your account via text message, without logging in to YOUBanking. With Text Banking, you can keep tabs on your account anytime and you can also be alerted when pre-established activities happen, even when you are not actively looking for the information.
Q. What phone number will KS StateBank Text Banking alerts be sent from?
A. All Text Banking messages will be sent from 800-588-6805. This is also the number you will send your Two-Way Text Banking messages to in order to receive responses.
Q. How will I know what Text Banking feature I am enrolled in?
A. To check all the alerts you have enrolled in, log into YOUBanking and click on “Text Banking & Alerts”. Clicking on “Text Banking” and reviewing the toggle button will show accounts and mobile numbers that are enabled for Two-Way Text Banking. If you would like to check on the status for Text Alerts, click on “Alerts”. A list of the alerts you have added will be displayed.
A. To check all the alerts you have enrolled in, log into YOUBanking and click on “Text Banking & Alerts”. Clicking on “Text Banking” and reviewing the toggle button will show accounts and mobile numbers that are enabled for Two-Way Text Banking. If you would like to check on the status for Text Alerts, click on “Alerts”. A list of the alerts you have added will be displayed.
If you did not enroll for Text Banking using YOUBanking and a KS StateBank representative assisted you, please stop by a branch or call Client Care to verify the information we have for your Two-Way Text Banking.
Q. How many mobile numbers or email addresses can be set up to receive alerts?
A. Communication is controlled by you. When you choose to utilize Two Way Text Banking, a list of all mobile numbers will display. You have the ability to enable any mobile number you wish to use to communicate via Two Way Text Banking.
A. Communication is controlled by you. When you choose to utilize Two Way Text Banking, a list of all mobile numbers will display. You have the ability to enable any mobile number you wish to use to communicate via Two Way Text Banking.
Similarly, with Text Alerts, you will be able to select the contact method when you add an alert. Text Alerts can be sent by text or email. The phone numbers and email address that you have on file with KS StateBank will appear in the Alert Contact drop down menu when you are setting up the alert.
Note: If you see any contact information that is no longer valid, or if your current contact information is not listed, we ask that you consider updating your personal information with us. This can be managed in YOUBanking through your “user profile” by clicking on “contact information” then add or delete cell numbers and/or email addresses. You can also contact Client Care at 800-588-6805, if you prefer, and they can assist you in making the updates.
Q. What types of alerts are available with this service?
A. With Text Banking, you can set up several alerts, all of which can be set for any time of day.
Q. What types of transaction alerts are available?
- Daily Balance Alerts – receive your available balance at the time the alert is sent
- Monthly Balance Alerts
- Balance Threshold Alert – receive alerts when your balance is above or below a certain amount that you select
- Transaction Alerts – get notified when specific transaction types take place on your account
A. You can set up Transaction Alerts for any of the following transaction types:
Q. What is Two-Way Text Banking?
A. Two-Way Text Banking is the two-way communication service that allows you to text a predetermined code to KS StateBank at 800-588-6805 and to receive a response with the information you requested without accessing mobile banking or online banking. You can receive your available balance for all of the accounts you have set up in YOUBanking, receive the last five transactions that occurred on your accounts, and also stop or deactivate your account from the service by simply sending a text message.
- Wire transfers, incoming and/or outgoing
- ACH transactions, such as direct deposits or automatic withdrawals
- Paper items, including checks written and deposits and withdrawals in branch
- Online banking transactions, for Online Banking transfers and Online Bill Payments
- Debit card purchases, ATM withdrawals and ATM deposits,
- Internal Transfers, include in person, by telephone, and transfers complete by sweeps
- All Transactions (listed above)
A. Two-Way Text Banking is the two-way communication service that allows you to text a predetermined code to KS StateBank at 800-588-6805 and to receive a response with the information you requested without accessing mobile banking or online banking. You can receive your available balance for all of the accounts you have set up in YOUBanking, receive the last five transactions that occurred on your accounts, and also stop or deactivate your account from the service by simply sending a text message.
Q. What are the Two-Way Text Banking codes?
A. There are five different codes you can text to receive information regarding your activated accounts.
- Text BAL—for available balances on all accounts tied to your Text Banking
- Text BAL with the last four of your account number or pseudo name to receive your available balance for one specific account
- Text HIST—for the last five transactions that have posted to your active Text Banking accounts
- Text HIST with the last four of your account number or pseudo name to receive transaction information for one specific account
- Text STOP—to deactivate your alerts and remove enrollment in the service.
Q. What if I switch mobile carriers and purchase a new device?
A. As long as your mobile number doesn’t change, you will continue to get text messages based on the alerts you enrolled in. Additionally, you will still be able to access Text Banking and use both Two-Way Text Banking and set up and/or manage your Text Alerts.
A. As long as your mobile number doesn’t change, you will continue to get text messages based on the alerts you enrolled in. Additionally, you will still be able to access Text Banking and use both Two-Way Text Banking and set up and/or manage your Text Alerts.
If your mobile phone number changes, don’t forget to update your information with us! You can log into YOUBanking and manage your phone numbers through your “user profile” by clicking on “contact information” then add or delete cell numbers and/or email addresses. You can also contact Client Care at 800-588-6805, if you prefer, and they can assist you in making the updates.
With a new device it is important to note that you will be prompted to validate the device and set up the additional security features that KS StateBank utilized when protecting your YOUBanking log in experience. If you have any issues logging in for the first time after receiving a new device, you can contact us at 800-588-6805.
Q. Do I have to have YOUBanking in order to receive Text Alerts?
A. Yes. To use Text Alerts, you will need to set them up and manage them through YOUBanking. You can access Text Alerts once logged in through either our
KS StateBank mobile app or by logging in on your computer.
Q. How do I delete an alert I no longer need or wish to receive?
A. If you wish to stop receiving ALL alerts set up under your profile you can simply send a text with the word “STOP” to 800-588-6805 and the system will automatically stop all alerts and unenroll you from the service.
A. If you wish to stop receiving ALL alerts set up under your profile you can simply send a text with the word “STOP” to 800-588-6805 and the system will automatically stop all alerts and unenroll you from the service.
To make edits to Two Way Text Banking, log in to YOUBanking, select “Text Banking & Alerts”, and go to “Text Banking.” There you can edit your account nickname or enable or disable an account you no longer wish to receive texts for or a mobile number that you would like to enable or disable receiving text to.
If you only wish to discontinue receiving particular alert(s), log in to YOUBanking, select “Text Banking & Alerts”, then “Alerts”. All the alerts you are enrolled in will be listed. If you are using a computer, to edit or delete, simply click on the vertical ellipsis to the right of the alert. Whereas, from our mobile app, click “edit.” From there, you will be able to make changes, or scroll to the bottom and click “Delete” to unenroll in that specific alert.