Telephone Banking FAQs
Q. What is Telephone Banking?
A. Telephone Banking is an automated phone banking system that allows you to check account balances, verify deposits, withdrawals and purchases and transfer funds between your accounts. You’re also able to use the system to verify loan payments and information.
Q. Is there a fee for Telephone Banking?
A. No, Telephone Banking is available free of charge to all KS StateBank clients.
Q. Is there a special phone number to call for Telephone Banking?
A. Yes. To access Telephone Banking, simply call 785-587-4040 or Toll Free at 866-587-4040.
Q. Are there language options for Telephone Banking?
A. Yes. You can access your account information through Telephone Banking in both English and Spanish. You will be prompted to choose your preferred language immediately after the greeting.
Q. How do I sign up for Telephone Banking?
A. All clients are automatically set up for Telephone Banking. To get set up in the system, call 785-587-4040 or Toll Free at 866-587-4040 and follow the prompts to set up your Telephone Banking PIN the first time.
Q. What is the PIN to access my account information?
A. The first time you access your information with Telephone Banking, you will be prompted to enter your account number and the last four digits of your Social Security Number. After entering the last four digits of your Social Security Number, you will be prompted to change your PIN to a 4-6 digit code of your choice.
Q. Where can I find my account number?
A. Your account number can be found on your new account paperwork or at the bottom of your checks (if you have a checking account). If you cannot find your account number, you can request it through a Secure Message in Online Banking or by stopping into your local KS StateBank branch.
Q. The system will not let me activate Telephone Banking. Why?
A. All new clients are set up for Telephone Banking automatically. If you do not activate your Telephone Banking account within 30 days, we will deactivate it for your protection. You also must access the system at least once each 180 days thereafter. If you’re account has been deactivated, and you would like to begin using it, please contact Client Care at 785-587-4000 or Toll Free at 800-588-6805 and we will reactivate it for you.
Q. Why did I get locked out of Telephone Banking?
A. There are a few reasons you may have been locked out. The most common reason is that the PIN you have selected for the account could have been entered incorrectly more than three times. The second most common reason is that you may be using a mobile phone and have experienced short signal interruptions.
Q. How do I reset my PIN if I have been locked out of the system?
A. If you are unable to access Telephone Banking or believe you have been locked out, please contact Client Care at 785-587-4000 or Toll Free at 800-588-6805. They will be able to assist you in resetting your PIN.
Q. When my PIN has been reset, what does it reset to?
A. After contacting Client Care to reset your PIN for Telephone Banking, your PIN will be reset to the last four digits of your Social Security Number.
Q. Is Telephone Banking compatible with my mobile phone?
A. Yes, however you may become locked out of the system should you momentarily lose your phone signal while entering your PIN. Please keep in mind that land lines work best with Telephone Banking.
Q. If I only have a mobile phone, are there other options available to me?
A. Yes! KS StateBank also offers a Mobile Banking App for both iPhone® and Android™ devices (including the Kindle Fire), or Mobile Banking via Mobile Web for web-enabled, non-smartphones. The App can be found in your App Store, however, you must be signed up for Online Banking to use Mobile Banking.
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