Lobby Access Limited Effective March 18, 2020
In order to help protect the health and safety of our clients and employees, we will be limiting lobby access at all of our Kansas locations beginning Wednesday, March 18, 2020 until further notice. The lobby at our Phoenix branch will remain open at this time. Our drive ups will remain open and available to help you during normal hours and we encourage you to use our online and mobile solutions. If your banking business requires that you come into the branch, please call 800-588-6805 to make an appointment.
- Banking FAQs from the FDIC
- A guide to COVID-19 economic stimulus relief from the Consumer Financial Protection Bureau
Client and Team Health
- Our branch and offices receive regular cleanings and frequently touched areas are cleaned throughout the day.
- Our team members can greet clients or guests without physical contact (for example, a wave instead of a handshake) and hand sanitizer is available for use at each location.
- Our team members have been encouraged to keep our management team aware of any changes in their health or the health of their families or people with whom they reside.
- We have developed procedures to ensure that we can remain operational.
Just as we have for our team, we encourage clients to follow the CDC’s suggestions to prevent illness to help reduce the spread of the virus.
Alternative Banking Options
Drive Up and Night Drop: Most banking business can be conducted at our drive ups. Deposits and loan payments can also be left in our night drop boxes and will be processed the next business day. Our drive up hours can be found on our Locations and Hours page.
Online Banking and Mobile Banking: Online and Mobile Banking allow you to check balances and account activity, pay bills and make transfers and more. You can also make free check deposits with Mobile Banking using the Mobile Deposit feature.
If you are not signed up for Online Banking, a member of our Retail Team or Client Care can help get you started. Business clients should contact our Cash Management team for online services.
Telephone Banking: Our free automated telephone banking system is available around the clock at 866-587-4040. Similar to Online Banking, you can check balances, review account activity, make transfers, make loan payments and more.
Contact Client Care: Our Client Care team is available to help you Monday through Friday, 8 a.m. to 6 p.m. CT and Saturday, 9 a.m. to noon CT. They can be reached by calling 800-588-6505. TTY access for our hearing impaired clients is 785-564-6219.
Call Ahead: Please call the branch ahead of your visit to avoid possible wait time.
The Federal Trade Commission and the Food and Drug Administration issued a joint alert related to fraudulent products schemes. We encourage you to read the information provided on the FTC's website about these and other scams.
Economic Impact Payments- Many people will likely receive economic impact money by check or direct deposit from the government in the coming weeks. This has prompted new scams, so the FTC has also provided things to know regarding checks from the government.
Please remember that KS StateBank will not call our clients for account numbers or personal information. Also, the government will not be calling for your Social
Security number, account numbers or credit card numbers.
We will continue to monitor this evolving situation closely. We encourage you to check our website or our social media sites for updates. You are also welcome to call us with any questions.
We appreciate your understanding and look forward to serving you.
Thank you for choosing KS StateBank!
External Link Disclaimer
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NOTICE: Because there is a risk that information transmitted via internet email could fall into the wrong hands, KS StateBank recommends that confidential information, such as account numbers, social security numbers, or other identifying information, not be transmitted via email. Instead, please contact KS StateBank directly at your nearest bank branch, or use our secure KS StateBank message center. It is your responsibility to ensure that communications via internet email are virus free. No responsibility is accepted by KS StateBank for any adverse consequences, or violation of any law or regulation, resulting from your use of internet email.
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