The lobbies at our Westloop and Highway 24 branches in Manhattan, as well as at our Junction City and Wichita branches, are open to assist clients. The lobby of our Phoenix branch is also open. Our Aggieville and Downtown Manhattan branches will continue to serve clients through our drive up lanes.
NEW Requirements for Entering the Branches
With the recent increase in positive COVID-19 cases in our communities, we have taken additional steps to help ensure the health and safety of our clients and employees. Your assistance in complying with these measures is greatly appreciated.
- Masks or face coverings are now required for all visitors and client facing employees while in the branch.
- Appointments are strongly encouraged if you need to open an account or meet with members of our Commercial or Mortgage teams.
Other Safety Measures
As we focus on delivering services in a safe manner, you will notice some changes since your last visit. We greatly appreciate your assistance in complying with these measures that are designed to help ensure the health and safety of our KS StateBank team as well as our clients.
- Retail Bankers may be wearing gloves and face coverings
- Protective plexiglass guards are in place at the teller line and Personal Banker desks
- Signs are in place as a reminder to practice social distancing
- Public spaces are limited to areas designated for customer service activities
- Our restrooms are closed to the public
Client and Team Health
- Our branch and offices receive regular cleanings and frequently touched areas are cleaned throughout the day.
- Our team members can greet clients or guests without physical contact (for example, a wave instead of a handshake) and hand sanitizer is available for use at each location.
- Our team members have been encouraged to keep our management team aware of any changes in their health or the health of their families or people with whom they reside.
- We have developed procedures to ensure that we can remain operational.
Just as we have for our team, we encourage clients to follow the CDC’s suggestions to prevent illness to help reduce the spread of the virus. Before visiting a branch, we ask that you assess your own personal health. If you are feeling any symptoms of not being healthy, we kindly ask that you visit the bank at another time and use one of our self-service banking options.
Alternative Banking Options
We encourage you to continue using our contactless banking options whenever possible. These services offer a convenient and free alternative to visiting our branches.
Drive Up and Night Drop: Most banking business can be conducted at our drive ups. Deposits and loan payments can also be left in our night drop boxes and will be processed the next business day. Our drive up hours can be found on our Locations and Hours page.
Online Banking and Mobile Banking: Online and Mobile Banking allow you to check balances and account activity, pay bills and make transfers and more. You can also make free check deposits with Mobile Banking using the Mobile Deposit feature.
If you are not signed up for Online Banking, a member of our Retail Team or Client Care can help get you started. Business clients should contact our Cash Management team for online services.
Telephone Banking: Our free automated telephone banking system is available around the clock at 866-587-4040. Similar to Online Banking, you can check balances, review account activity, make transfers, make loan payments and more.
Contact Client Care: Our Client Care team is available to help you Monday through Friday, 8 a.m. to 6 p.m. CT and Saturday, 9 a.m. to noon CT. They can be reached by calling 800-588-6505. TTY access for our hearing impaired clients is 785-564-6219.
Call Ahead: Please call the branch ahead of your visit to avoid possible wait time.
We encourage you to read the information provided on the Federal Trade Commission's website regarding Coronavirus related scams. The FTC has also provided five things you can do to avoid Coronavirus scams:
- Ignore offers for vaccinations and home test kits
- Hang up on robocalls
- Watch out for phishing emails and text messages
- Research before you donate
- Stay in the know - Visit the FTC's website for the lates information on scams.
Please remember that KS StateBank will not call our clients for account numbers or personal information. Also, the government will not be calling for your Social
Security number, account numbers or credit card numbers.
We will continue to monitor this evolving situation closely. We encourage you to check our website or our social media sites for updates. You are also welcome to call us with any questions. We appreciate your understanding and look forward to serving you.
Thank you for choosing KS StateBank!
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NOTICE: Because there is a risk that information transmitted via internet email could fall into the wrong hands, KS StateBank recommends that confidential information, such as account numbers, social security numbers, or other identifying information, not be transmitted via email. Instead, please contact KS StateBank directly at your nearest bank branch, or use our secure KS StateBank message center. It is your responsibility to ensure that communications via internet email are virus free. No responsibility is accepted by KS StateBank for any adverse consequences, or violation of any law or regulation, resulting from your use of internet email.
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